Introduction

This Return Policy explains when and how you may request a return for products purchased through Cove.bm and the Cove mobile apps ("Services"). Because Cove is a marketplace, return eligibility may depend on the Merchant, the product type, and Bermuda law. This policy does not limit any rights you may have under Bermuda law (including the Sale of Goods Act 1978 and the Consumer Protection Act 1999, where applicable).

1. Standard Return Window

Unless otherwise stated on the product page:

• Standard customers: return requests must be submitted within 7 days of delivery.
• Cove Club members: return requests may be submitted within 14 days of delivery for eligible items.

Some items may have shorter or longer return windows, which will be stated on the product page or at checkout. Faulty or defective goods: If an item is faulty, not as described, or otherwise fails to meet legal standards, you may have rights under Bermuda law even if the standard return window has passed. Contact support for help coordinating with the Merchant.

2. Condition Requirements

To be eligible for a return (where permitted):

• Items should be unused, unworn, unwashed, and in the same condition you received them;
• Items should include original tags, accessories, manuals, and packaging where reasonably possible; and
• You must provide proof of purchase (available in your Cove account/order history).

Merchants may refuse returns that do not meet these conditions, except where required by law (for example, where goods are faulty).

3. Non-Returnable Items

The following items are generally not eligible for return (unless faulty or required by law):

• Perishable goods (food, flowers, etc.);
• Personal care items (cosmetics, hygiene products);
• Items that are intimate or sanitary in nature (for example, underwear);
• Items that have been used or damaged after delivery;
• Digital goods, gift cards, or downloadable items; and
• Final sale / clearance items (where clearly marked).

This list may vary by Merchant and product type.

4. How to Request a Return

To request a return:

1. Go to your order in the app or on Cove.bm and select "Request Return"; or
2. Email support@cove.bm with your order number, the item(s) you want to return, and the reason for return.

We may ask for photos (especially for damaged items) and additional information.

5. Return Pickup or Drop-Off

Depending on the Merchant and item type, returns may be handled by:

• Pickup by a Delivery Partner arranged by Cove; or
• Drop-off to a specified location or Merchant.

Any return pickup fees (if applicable) will be shown before you confirm the return request, unless the return is due to an error or fault where fees are waived or prohibited by law.

6. Exchanges

Exchanges may be available for certain items depending on Merchant policies and inventory availability. Where exchanges are not available, you may request a return (if eligible) and place a new order.

7. Refunds

If your return is approved, refunds are issued under the Refund Policy. Refunds may be reduced if an item is returned in a condition that is not eligible for return (for example, missing parts, signs of use), except where prohibited by law.

8. Contact

Support: support@cove.bm